Echoes Boutique Hotel and Restaurant Blue Mountains

Reviews of Echoes Boutique Hotel and Restaurant Blue Mountains

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  Jessica Wan Added January 07, 2018

  ★ ★ ★ ☆ ☆
  While we were in Katoomba we spent three nights at the Echoes Boutique Hotel. We were placed in the "Bell" room (each room is named after a person or place, it seems), which was spacious and clean. The walls, however, were quite thin and it was easy to hear any movement above us or outside in the lobby.
  
  The front desk staff were friendly and tried hard to be helpful but the people we encountered did not appear to have a lot of experience setting up tours or assisting hotel guests with the activities around the area. We ended up going into town and setting up tours and bus passes ourselves after some internet research.
  
  The restaurant breakfast was delightful and we were lucky enough to have breakfast included in our rate. The views from the terrace are beautiful and the wait staff are super nice and helpful. For $35 the breakfast comes with a continental style buffet of juices, fruits, pastries, and bread AND a hot breakfast. I highly recommend getting the full brekkie (eggs, sausage, bacon, toast, mushrooms, and roasted tomatoes). For dinner, the restaurant was average for the price - expect to spend approximately $85 to $115 on food alone because the menu is priced by how many courses you order with a minimum of two (min of three on Friday and Saturdays). I would definitely prefer the breakfast over the dinner service.
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  M SO Added December 30, 2017

  ★ ☆ ☆ ☆ ☆
  First problem the booking. I booked a room for 2 adults and 1 kid and they before they phone me to tell me that the booked room only had one bed, but the kid could sleep in the same bed without charge. The alternative was to change to a different room without view and pay extra for a bed. Worst service ever for a $500 per night hotel.
  Second the king bed was fake !! King size sheets over 2 mattresses. Really uncomfortable in the middle. The rooms are nice and the view is excellent , but I wouldn't recommend it due to the poor customer service.
  Staff in the hotel is great, the poor customer service is for the business. It's below the average Australian managed hospitality businesses .

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About echoeshotel.com.au

Echoes Boutique Hotel & Restaurant - Blue Mountains unique location for panoramic views of the Jamison Valley
Blue Mountains Accommodation
Blue Mountains Accommodation Luxury Hotel Boutique Hotel